INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

When you place an order, we strive to ensure that the product you receive closely matches the images shown on our website. However, slight variations may occur due to factors such as lighting, image resolution, or manufacturing differences. If you have specific concerns about the product's appearance, please feel free to reach out to our customer service team for clarification. We want to ensure you are completely satisfied with your purchase!

is shipping free ?

At Luxinext, we're excited to offer **free shipping to customers around the world**! No matter where you're located, you can enjoy our premium products without any additional shipping costs. Shop with us and experience the convenience of worldwide free shipping!

Do the products have a warranty ?

Yes, Luxinext products come with a 30-day warranty. This warranty allows customers to feel confident in their purchase, knowing that they have the opportunity to address any issues that may arise within the first month of use. If you encounter any defects or problems with your Luxinext product, you can reach out to their customer service for assistance. This commitment to quality and customer satisfaction highlights Luxinext's dedication to providing reliable and high-performance products.

Where can I see the status of my order?

To track the shipment and progress of your order, you can follow the steps below:

1.  [ Tracking Number and Barcode ]: After placing an order, you will usually receive a confirmation email that includes the tracking number and barcode. This number is for checking the status of your shipment.

2.  [ From your account ]: You can track the status of the order in the orders section.

3. [ Contact Customer Support ]: If you cannot track your shipment using the above methods, contact { support@luxinext.com } for assistance.

4. [Online Support]: If tracking is not possible, follow up on your product status through online support and live chat.

These steps will help you stay informed during the shipping process.

Does it ship worldwide?

Yes, it is possible to send products to many locations around the world. Luxinext offers free shipping globally, allowing customers to enjoy their services no matter where they are located, with a few exceptions. Unfortunately, due to international regulations, shipments cannot be sent to the following embargoed countries:

  • Cuba
  • Iran
  • North Korea
  • Syria
  • Crimea and certain regions of Ukraine

If you’re in any other part of the world, you can take advantage of Luxinext's free shipping!

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS