Shipping Rules
At { Luxinext }, we are thrilled to offer free worldwide shipping on all orders! We believe that everyone should have access to our amazing products no matter where they are located.
In addition to our free worldwide shipping, we want to make sure that our customers are always in the loop about the status of their orders. After making a purchase and having your product shipped, we will provide you with a unique code and barcode that you can use to track your shipment at any time.
With this tracking system in place, you can rest assured that your order is on its way and easily monitor its progress until it reaches your doorstep. We value transparency and strive to provide the best customer experience possible.
Once again, thank you for choosing Luxinext. We look forward to serving you again in the future.
Ways to Track the Status of Your Shipment :
1.Tracking Code Notification:
– A tracking code will be sent to your Gmail after purchase.
2.My Account Tracking:
– Track your shipment status through the “My Account” menu in the Order Tracking section.
3.Online Support:
– If tracking is not possible, follow up on your product status through online support and live chat.
4.Email Support:
– Contact us at support@luxinext.com if you need further assistance.
Sanctioned countries:
Luxinext offers free shipping globally, allowing customers to enjoy their services no matter where they are located, with a few exceptions. Unfortunately, due to international regulations, shipments cannot be sent to the following embargoed countries:
- Cuba
- Iran
- North Korea
- Syria
- Crimea and certain regions of Ukraine
If you’re in any other part of the world, you can take advantage of Luxinext free shipping!
Refund and Reshipment Policy:
we will offer a refund or reshipment for orders under the following circumstances:
If the parcel is lost during transportation.
If the product was damaged during transportation.
If the product is incorrect.
If the customer claims that the order didn’t arrive but according to tracking code update it’s marked as delivered (“missing order”).
If an order did not arrive for more than 30 days from the order date, and the customer has requested a refund (“late shipment”).
How to submit a reshipment or refund request?
Customer can submit reshipment or refund requests within five days from the time the order was marked as delivered (according to the tracking code). To submit a reshipment or refund request please contact us through the {support@luxinext.com}. Please note that you will be required to provide the required information, as outlined below, for your specific claim:
a. Claims that the delivered product was incorrect
If the customer claims that the product they received was not what they had ordered, please provide us with the tracking code, and photo/video of the product delivered.
b. Claims that the delivered product arrived damaged
If the customer claims that the product arrived damaged, please provide us with the tracking code and clear photos/videos that show the product condition.
We will review your request and subject to the approval of your claim we will either issue a refund or arrange for reshipment. Please note, we may request you to provide additional information that must be submitted by you within two business days. Failure to submit any additional information requested by the Company may lead to your claim being disregarded.
How to submit a refund request for late shipment?
customer can request a refund for late shipment by contacting us through the {support@luxinext.com}
We will review the claim, and if approved, we will issue a refund. Please note that, we may request you to provide additional information that must be submitted by you within two business days. Failure to submit any additional information requested by the Company may lead to your claim being disregarded.
How to submit a refund request for a lost order?
If the customer claims that the order has not been received but is marked as delivered as per the tracking code update, contact {support@luxinext.com}
If your reshipment claim
is approved, we will process your order within two business days. Please note that the Company will select the shipping option at its discretion, and it may differ from your original shipping option. The Customer will be provided with a tracking code for the reshipped order.
Approved Refund Claims
Once your refund claim has been approved it may take up to two business days for your refund to be processed. The money will be refunded to the original payment method used at the time of the order. Once your refund has been processed, it may take a few days before the funds appear in your balance. Any transaction fees incurred at the time of the refund will be borne by you, and we will not be responsible for such fees.
Please note that we will not be held responsible for any shipping delays or delivery failures arising as a result of any factors within your control, such as incorrect shipping address, incorrect phone number, or other similar factors. The Company will not be held responsible for any shipment issues arising as a result of a force majeure event.
Product Warranty
ave a 30-day warranty, and refunds are possible if they comply with the refund policy. Also, they can be reshipped if they comply with the return policy.
Force Majeure
Neither the Company nor the User will be held liable for any failure to perform any of its obligations towards the other if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disasters), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or any interruption or any failure of electricity or server, system, computer, internet or telephone service.